Frequently Asked Questions

Click a question to reveal the answer.

Yes, as long as you have obtained the agreement of the party(/ies) concerned.

Yes, as long as you have obtained agreement from the party(ies) concerned.

Yes, mediation is at its most effective when resolving disputes soon after they have arisen. However, it can also be used at any stage in a underway conflict providing there are no formal procedures currently taking place. 


To best support staff as they go through the mediation process, managers referring should:

• Confirm that there are no formal procedures currently taking place, e.g. formal complaint, grievance. 
• Discuss mediation with the staff you are referring either in a group or separately. 
• Ensure that all parties are willing to participate in mediation. 
• Provide guidance on where to obtain further information on mediation e.g. from our website. 
• Ensure that the staff you are referring are aware of the reasons for the referral.
• Support the staff you are referring to clear time in their diaries for the mediation to take place.

 

Yes, as long as you have obtained the agreement from the party(/ies) concerned.

Yes, mediation is at its most effective when resolving disputes soon after they have arisen. However, it can also be used at any stage in a underway conflict providing there are no formal procedures currently taking place.

To best support staff as they go through the mediation process, managers referring staff should: 

• Confirm that there are no formal procedures currently taking place e.g. formal complaint, grievance. 

• Discuss mediation with the staff you are referring either in a group or separately. 

• Ensure that all parties are willing to participate in mediation. 

• Provide guidance on where to obtain further information on mediation e.g. from our website.  

• Ensure that the staff you are referring are aware of the reasons for the referral.

• Support the staff you are referring to clear time in their diaries for the mediation to take place.

You can make a self referral or, if you would prefer, you can ask your manager or HR Manager to make a referral. Your manager or HR manager will be required to discuss mediation with everyone involved prior to making a referral.  

The co-ordinator will speak to them to explain what mediation is, how the process works and discuss any concerns.  They will be encouraged to meet with the mediators but if they really do not want to take part we cannot proceed with mediation.

No. You can inform them if you want, but it is your choice.
No, not unless you have agreed this with your colleague and the mediators.
As the service is confidential, no details will be divulged about the content of your sessions or your agreement. However, we are permitted to say whether an agreement was reached or not.

 

Yes, as long as you have obtained the agreement from the party(/ies) concerned.

 

Yes.
Although we appreciate that mediation can be daunting and parties may feel more comfortable if they have someone with them, it may be counter-productive to have a third party present. Mediation relies on parties taking responsibility for their conflict and working through their difficulties with each other. The mediators will create a safe environment so that parties feel able to be open and honest in their discussions.