How does mediation work?

Mediation works by:

• Using trained and impartial professionals 
• Providing a neutral and comfortable setting
• Encouraging open and honest communication 
• Focusing on the future
• Working towards rebuilding working relationships
• Exploration of possible solutions to suit all

The role of the mediator is to facilitate discussions in order to examine what has gone wrong, identify the issues and find a mutually agreeable way to move forward.

Mediators will not make any judgements on the merits of the discussion, and are not legal advisers.  Neither will they advise on the merits of agreements made or on the benefits of any other course of action.

Our mediators can also offer advice for individuals and managers on how to approach difficult conversations that concern conflicts between colleagues.

Mediation is voluntary. You can decide not to continue at any point during the process. If you approach us to discuss the possibility of mediation, there is no obligation to take it up. Likewise, if we have contacted you because someone wants you to take part in mediation, it’s up to you whether to accept or not.